Disclaimer & Complaints Process

The members of the Child Brain Injury Trust’s Legal Support Service have all been vetted by the charity and demonstrated their ability in handling complex children’s brain injury legal cases.  The firms have made a donation to support the ongoing work of the charity which receives no Government funding in England or Wales to run it’s vital services.

Families are under no obligation to use the services of one of our member firms. However, we do not offer any guarantee as to the information or service that the firms involved may or may not provide.

No liability will attach to the Child Brain Injury Trust or any of its servants or agents as a result of any person relying upon this panel of regional law firms.

 

Complaints Process

If for any reason you are not happy with the service that your solicitor is providing, please contact the firm directly through their own complaints management system.  This information can be found on their website.

We ask the lawyers who work with the charity to abide by the code of conduct that has been set out by the Association of Personal Injury Lawyers.  If you believe the lawyer has breached any aspect of this code, please notify us in writing, stipulating which part of the code you believe they have broken.  You can find the code here.

Letters of complaint should be addressed to:

Lisa Turan
Chief Executive Officer
Child Brain Injury Trust
Unit 1, The Great Barn
Baynards Green Farm
Nr Bicester
Oxfordshire
OX7 7SG

If you are unhappy with the general quality of the service offered by a law firm, we suggest that you contact the Legal Services Ombudsman.